Copier Systems Services
Copier Systems supply photocopier service & repair contracts to all machine sales and have done for the past fourteen years. Over 90% of our customers renew their business equipment year after year due to reliability and service for the machine. With first time fix rate at 97.27% and a guaranteed response time set at 8 hours, let Copier Systems show how they can make your business operate more effectively.
The sections below show the steps Copier Systems have taken to become leading photocopier service providers.
First line telephone support
If you are experiencing any problems with your system or require photocopier repair, then you can log your call with our first line of support. There is 15% chance that our first line support can cure your problem immediately over the phone.
If this is not the case, then the first line of telephone support will log your call and inform you when and which engineer will be responding to the call. All calls are immediately logged on the company's works control system.
Work Control System
Our new state of the art works control system makes logging and scheduling your calls very easy. During your phone call our works control system will have found your details, logged the fault and have the call issued ready to be attended.
The system logs all history of our machines as well as parts fitted and flags any reoccurring problems should they arise. The main feature of the works control system is its ability to allow Copier Systems to monitor our performance. Because every call is accurately logged on and off, it allows us to monitor respond times and their first time fix rates.
From the works control system we can also see the most commonly used parts. This determines the parts that make up the engineers car stocks.
Full Car Stocks
All our photocopier repair engineers carry full car stocks. Each engineer is equipped with the most commonly fitted parts as well as cleaning materials. This has immensely reduced the amount of return to fits which has rapidly helped Copier Systems reach their 97.27% first time photocopier repair / fix rate.
Photocopier Service Engineers
We have 11 photocopier service engineers with over 185 years combined experience in the photocopiers industry. All Copier Systems engineers are Canon trained and are continually trained throughout their employment to keep up to date with the latest technology.
Each engineer is trained on everyone of our products, and every engineer is equipped for photocopier repair, training and linking on each of our systems.
Copier Systems also have solutions engineers who can come into your industry and recommend a suitable system that will work effectively in your business.
Click here to contact us for more information on the photocopier services (Including photocopier repairs) we offer.